Yak&Brew DIY Kit Return Policy | Refund & Exchange Guide

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We want you to be happy with your Yak&Brew purchase. Below is our policy for returns, refunds, and exchanges.

1. Return Eligibility We accept returns of unopened, unused products within 30 days of the delivery date. To be eligible for a return, the item must be in its original packaging and in the same condition as received.

2. Non-Returnable Items Due to the nature of our products, we cannot accept returns of:

• Opened or used kits
• Any items not in original condition
• Items returned more than 30 days after delivery

3. How to Initiate a Return To start a return, please contact us at Support@yakandbrew.com with your order number and reason for return. We will provide you with return instructions.

4. Return Shipping Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance.

5. Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5 - 10 business days.

6. Damaged or Incorrect Items If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery. We will arrange a replacement or refund at no additional cost to you.

7. Exchanges We do not offer direct exchanges. If you wish to swap an item, please follow the return process and place a new order separately.

8. Questions? If you have any questions about our return or refund policy, please contact: Support@yakandbrew.com